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Monday - Friday 9:00am to 5.00pm
U.S. Pacific Time
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Returns & Exchanges
Frequently Asked Questions
With your BlueJoy account, you will have access to the following information:
- Your Account Information
- Your Order History
- Your Wish List
Your Order History allows you to conveniently re-order products you previously purchased. The Wish List allows you to store all your favorite items in one place inside your account, you can always come back to view these items and buy.
It’s fairly easy to update your email associated with your account. Simply log in to your account, and then in your Account Home, click the link "Edit Account Information", and you will be directed to the page to update your email address, after entering your new email address, click “Update Account” button to complete the process.
We apologize that we don’t do back orders, if an item is out of stock, we may not guarantee the availability date, please contact our customer service if you do need to order an out-of-stock item from us, and our agents may provide more information if available. Please note that once a one-of-a-kind item is out of stock, it won’t be available anymore.
We don’t, because it wouldn’t work well for us. BlueJoy.com is sourcing jewelries and gems from all over the world every single day, which means that there are far too much items for us to publish a printed catalog. We recommend subscribing to our email newsletter, it will keep you well informed of our sales, coupons and new arrivals.
Three quick and easy ways to reach us, our Customer Service Team is ready to help!
- Call us: 1-800-888-2352 (Regular Business Hours, Pacific Time)
- Email us: email@example.com (Feel free to email us anytime, we will get back to you within 24 hours)
- Live Chat with us: Click Here to start the chat (Regular Business Hours, Pacific Time)
We are sorry that you were not able to complete your order. Because our website is live, so the stock level you observe only reflect the availability at that moment. There can be multiple customers checking out the same item at the same time, so placing the item in your shopping cart does not guarantee your priority to purchase that item. Until you have completed the checkout process, another customer may buy it even if it’s already in your cart. If it happens, you will automatically get an error massage indicating that the item you are trying to check out with is no longer available.
We are sorry that the item you want is out of stock. For one-of-a-kind items, once sold, it’s not going to be available anymore, and we suggest that you shop around and there is a good chance that you can find similar products available. For regular items, please contact our Customer Service Team and we will help you with further information.
We use USPS standard shipping service for orders qualify for free shipping, depending on your location, it can take 3-7 business days for your package to arrive.
Yes, we do offer expedited shipping services, based on your shipping address, when checking out, you will be given choices of expedited services with expected delivery speeds.
If you place the order before our cut-off time (2:00pm Pacific Time) on a regular business day, we ship out your package the same day, otherwise, we ship out your package the following business day.
Sometimes even if we have shipped out your package, the tracking status might not be updated till it arrives the destination city. This is mainly due to the package scanning discrepancies of the carrier’s system, it doesn’t mean your package is lost or we haven’t shipped it yet, please allow a few extra days for the updates to show up. Feel free to contact us if you need more information about your package.
Yes, we happily accept returns within 30 days. For more information about our return policy, please visit our Returns & Exchanges page.
Yes, you have the option of exchanging an order instead of returning it for a refund. To request exchange, please contact our Customer Service Team within 30 days of your purchase, and we will provide you more details on how to process the exchange. An exchange also requires return of the original order, please follow the instructions on our Returns & Exchanges page to return the merchandise.
We will process your return within 7 business days from the time we received your returned item, register the return in our system, and pass it through our Quality Assurance department. For exchange requests, please allow an additional 2-3 business days before we ship the exchanged item out to you.
Your refund credit can only be issued to the original payment method. For U.S. Customers, after you receive the refund confirmation email, it usually takes 3-5 business days for the funds to reach your account. For international customers, allow up to 7 additional business days.
For U.S. customers, ship with any carrier that’s most convenient for you. For international customers, please use reliable shipping service for your return, you may contact us for more information about international return shipping.
Final Sale and Custom Order items can't be returned, however exchange may be accepted unless otherwise noted when you placed your order.
Yes, subscribe to BlueJoy newsletter and stay informed about our sales and new arrivals.
Check back regularly, or simply subscribe to our newsletter by registering your email with us.
Unfortunately, we don’t have the information if an item will go on sale or be marked down until it actually happens.
We accept most major international credit cards, please refer to our International Order page for more details.
Sorry, we don’t accept Personal Checks, Cashier’s Checks, or Money Orders.
We don’t offer free international shipping, but we try to use the most economical service to save you the shipping cost.
For standard shipping, normally it will take about 2-3 weeks for international packages to be delivered. In rare cases, the package may be delayed due to various factors like export processing, weather impact, transitions and destination country import processing.
For international orders, details of the order (brief item description and total order value) will be printed on the label attached to the outside of your package. This information is required by U.S. Customs for exporting purposes, we are sorry that this information can’t be left blank even if you are ordering it as a gift for someone. But we are happy to provide the gift receipt for your order. Please contact us for more information about international gift packages.